Refund Policy

Eris Hosting Refund Policy

Refund Policy

Products purchased from Eris Hosting ( may be refunded only if cancelled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance.

Refund Period

For the purpose of this Refund Policy, Date of the Transaction means the date of purchase of any product of service, which includes the date any renewal is processed by Eris Hosting, in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued if you request a refund with Eris Hosting's customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligble for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Standard Refund Terms

Annual Plans-Within 28 days of the date of the transaction.

Monthly Plans- Within 24 hours of the date of the transaction.

Monthly plans include all plans with less than a 1-year term (e.g. 1 month 6 month 9 month, ect.)

Products with Special Refund Terms


Domain purchases and tranfers are subject to the terms of service and return policy of the domain registrar, eNom. They are not eligible for refunds through Eris Hosting.

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Eris Hosting's website and is not subject to any promotion, discount, or other reduction in price).

Products Not Eligible for Refunds

Cloud Servers
Configuration Add-Ons
SSL Certificates
IP Add-Ons and Services
Domain Services, Auctions, Consolidation or Monitoring
Premium Domain Names
Redemption Fees
Successful Transfers
All Registrations or Renewals of Top-Level-Domains